Product

1. Are the lashes made of synthetic fibers or mink? Are they cruelty-free?
   Our magnetic lashes are made with two types of cruelty-free materials. Real mink lashes are handmade using horsehair, while faux mink lashes are made with high-quality synthetic fibers.
   
   
2. Is the Diva Glimpse magnetic eyeliner safe to use?
   Yes, the Diva Glimpse magnetic eyeliner is made with body-safe ingredients and is free of heavy metals or parabens. The iron powder, which the EWG rates as non-toxic, doesn’t usually cause any skin issues. It is even considered safe for people with sensitive skin.
   
   However, if have an existing eye condition or have recently undergone surgery, do consult your doctor before using the liner.
   
   
3. How do I make the lashes fit my eye shape?
   Diva Glimpse lashes come in various styles, each varying in length and thickness. To make them fit your eye shape, measure it against your lash line and then cut from either end. You don’t have to worry about losing any magnets on the Magnetic Lashes as each pair has 10 magnets to hold it in place.
   
   
4. How many times can I use my Diva Glimpse lashes?
   With the proper care and storage, it can last up to 40 uses.
   
   
5. Can I wear mascara with my Diva Glimpse lashes?
   Yes! Make sure you first use the Diva Glimpse lash curler and apply your mascara BEFORE putting on the eyelashes. Don’t put mascara directly on DG lashes as it might ruin its shape and shorten its lifespan.
   
   
6. How do I clean my Diva Glimpse lashes?
   Follow the given step carefully to clean the lashes and maintain their quality over their lifetime:
   
   - Carefully remove the lashes from your lash line;
   - Gently scrape off any liner residue from the lash band;
   - If there is any residue still left, use an oil-based makeup remover on a cotton bud to clean;
   - DO NOT WET the lashes as they might get ruined permanently.
   
   
7. How do I order the lashes?
   
   You can get your favorite Diva Glimpse lashes in just five steps.

1. Browse our shop to find your favorite style;
2. Check the description to choose the right size; 
3. Add the product to your cart;
4. Choose the delivery option and payment gateway;
5. Finalize your purchase and let the excitement of receiving your Diva Glimpse Lashes begin!

*Note: Do track your order to avoid any delivery failures.

Shipping and Delivery

1. Do you ship worldwide?
   Yes, Diva Glimpse ships worldwide. 
   
   
2. I am outside of the United States and Canada; will I be charged for customs duties or taxes?
   Yes, international shipments might be subject to customs duties – taxes. Recipients are responsible for paying these duties or taxes upon arrival.
   
   
3. Will I be charged in U.S. Dollars? 
   Yes, all transactions on Diva Glimpse are conducted in USD.
   
   
4. How much shipping cost will I be charged?
   
   Shipping costs are calculated based on the weight of your package and the delivery location. Your charges will also differ if you choose to get shipment insurance*.

   *We recommend that you get shipping protection to be covered in case there is damage, theft or loss. 

   
   
5. When will you ship my parcel? 
   To facilitate the best online shopping experience for all our customers, we make sure shipments are sent out within 12 hours after you’ve placed an order. To make the process even more convenient and avoid any delivery delays, make sure you fill out the right information.
   
   Once you’ve done so, you’ll receive an order confirmation email with a tracking link.
   
   
6. When will I receive my lashes?
   We try our best to make sure you receive your order within 12 business days at the most.
   
   
7. The tracking link is not showing any information.
   Delays in tracking updates are common. It will take somewhere between 24 and 48 hours for you to get an update on your package after it’s shipped. If you still don’t receive an update after the 48-hour mark, contact us at support@divaglimpse.com.
   
   
8. Why is my package not here yet?
   You may have not received your parcel as it might be:

• Marked “return to sender”, this happens when you enter the wrong or incomplete address. You can reach out to Diva Glimpse and we’ll be glad to send it ship it again.
• Misplaced.  Check with your neighbors if they’ve received your parcel in case you can’t find it. If you still can’t find it, it might have been shipped to the wrong location. Get in touch with us to get this issue resolved.**
• Stolen. While the couriers try their best to keep your package safe, unfortunately, there are instances where your package might get stolen.**

*Dive Glimpse will not be accountable for lost or stolen products. 

Return & Exchange and Customer Service

1. I have questions/feedback. How do I contact you?
   You can send us your questions, comments and concerns on our social media pages or contact us on support@divaglimpse.com and we’ll try our best to get back to you within 24-48 hours. 
   
   
2. The product I received is damaged/defective. Can I return it or have it replaced?
   Dive Glimpse is devoted to making sure every customer gets a product that exceeds expectations. Therefore, we offer a 30-day money-back guarantee. If you receive a defective or damaged product, contact us at info@divaglimpse.com as soon as you can and we will get back to you within 24-48 business hours. 
   
   
3. Can I return a product if I don’t like it or change my mind?
   We are committed to making sure you are 100% happy with your purchase and make efforts throughout the product development and manufacturing process to adhere to high industry standards. We further make product details transparent beforehand so our customers make no mistake in choosing the right product.
   
   Regardless, if you’re not sure whether you like the product, we can only offer a product exchange for the cost of shipping.
   
   
4. I want to cancel my order. How do I do that?
   We’re sorry to hear that you want to cancel your Diva Glimpse order. If there was a problem with the product or the website, please let us know how we can make your experience better.

If you’d still like to cancel your order, contact us at inquiry@divaglimpse.com as soon as possible.

Collaboration with Diva Glimpse

1. I want to collaborate with Diva Glimpse. How? 
   Thanks for your interest in Diva Glimpse Company. Please send us an email at info@divaglimpse.com
   
   

Share the Diva Glimpse Love

Loved the lashes? Leave us a review and get a 10$ gift!

Share the review on your social media and tag us @divaglimpse and @livelikeDiva to be eligible.